.As a GLO user you may experience internet connection issues and it can be really frustrating especially when you’re trying to do something important or urgent online. Here in this article you will discover how to fix GLO internet connection issues step by step.
It could be slow browsing or no connection at all, these issues can disrupt tasks like checking emails, scrolling through social media or joining a critical video call. Sometimes even with full signal bars you can’t connect and it feels like a dead end.
There are several reasons for these recurring internet problems. One of the common cause is network congestion which happens when too many users are trying to connect in the same area. This overload slows down or disrupts your internet connection making it hard to stay online.
GLO’s technical issues like maintenance work or local network tower problems can also cut off our connection.
Weather can also be a factor; heavy rain or storms often disrupt the network and makes the signal weak or unreliable.
Even an outdated SIM card or phone settings can prevent us from having a stable internet connection.
Facing these issues frequently can disrupt your daily life and work and stress us out and makes it hard for us to stay connected to what matters.
How to Fix GLO Internet Connection Issues
1. Check if You Have an Active Data Plan
One of the common reasons for GLO internet connection issues is that you don’t have an active data plan. GLO data services will fail if you’re out of data or your subscription has expired. To check if you have an active data subscription:
- Dial *1270# or *777# to check your data balance and subscription status.
- If your data has expired, consider re-activating a new plan. Even a minimal daily plan like N50 for 30MB can help you get back online.
This will prevent data disruption due to inactive subscription. If you don’t want auto-renewal, remember to cancel auto-renewal by sending “CANCEL” to 127.
2. Restart Your Phone
Sometimes the simplest fix for GLO internet connection issues is to restart your phone. Restarting will refresh network settings, eliminate temporary system bugs and allow your phone to reconnect to GLO network with a stronger signal. Follow these steps:
- Turn off your phone completely.
- Wait for 10 seconds.
- Turn on your phone.
Once your phone is on, turn on data and check if the issue is fixed. Restarting is a quick fix for temporary network issues.
3. Send a Special Code to Reset Data Mode
If restarting doesn’t work, sending specific codes can help in reactivating your GLO data. GLO allows users to switch to a “Pay-As-You-Use” (PAYU) mode which can sometimes restore data when network issues arise.
- Send “PAYU” to 127 to activate pay-as-you-go data mode.
- Check if your internet is back.
If it’s back and you prefer a fixed plan over PAYU, you can deactivate PAYU mode by re-subscribing to a data plan.
4. Set Up or Refresh APN Settings
Sometimes internet connection issues can be caused by incorrect or outdated Access Point Name (APN) settings. APN settings is required for your phone to connect to GLO’s internet. To set up or refresh these settings:
- Go to Settings > Mobile Network > Access Point Names.
- Select GLO as your network provider.
- If there are no existing settings or if they are incorrect, create a new APN with these details:
- Name: GLO NG
- APN: gloflat
- Username: flat
- Password: flat
Save these settings, select the new APN as your active network and turn on your data. If your connection was caused by incorrect APN settings, this should fix it.
5. Toggle Airplane Mode On and Off
Another quick fix for GLO internet is to toggle airplane mode on and off. This will reset your phone’s connection to GLO network and can restore data when there’s a minor network glitch.
- Swipe down from the top of the screen to access the Quick Settings menu.
- Tap the Airplane Mode icon to turn it on. Wait for 5 to 10 seconds.
- Tap the Airplane Mode icon again to turn it off.
Wait for a few seconds for your phone to reconnect to the network then turn on mobile data to check if your internet is back.
6. Update Your Phone’s Software
Outdated phone software can cause internet connection problems including compatibility issues with network providers like GLO. Make sure your device is running on the latest version of its OS can fix these issues:
- Go to Settings > About Phone > System Updates.
- Check if there’s an update.
- Download and install if needed.
Once the update is done, restart your phone and check if the GLO internet issue is fixed. Software updates often includes bug fixes that can improve connectivity.
7. Test Your SIM Card in a Different Device
If none of the above works, maybe the issue is with your SIM card not your phone. Try testing your SIM card in another device to see if the issue is phone or SIM specific.
- Insert your GLO SIM into another phone.
- Check if data works on the new device.
If SIM works fine in another device, your phone needs further troubleshooting or servicing. If problem persists across devices, contact GLO.
8. Contact GLO Customer Support as a Last Resort
If all the above steps fail and you’re still having GLO internet issues, you can try contacting customer support. Although GLO’s customer support can be hard to get through to, they might be able to resolve the issue on their end or give you more solutions.
- Dial 121 or 200 to talk to a customer care agent.
- Tell them your problem and mention all the steps you’ve taken so far.
They might reset your network settings or give you a more specific solution based on your problem.
Conclusion
GLO internet issues can be annoying, but with these steps, you can fix most problems on your own. From checking your data plan to resetting your APN settings to toggling airplane mode, each solution targets a common cause of connectivity issues. Make sure you have an active data plan and restart your phone if the issue persists. If all else fails, contacting GLO customer support is the last resort, but hopefully, the above steps will spare you that. Now you know how to fix GLO internet connection issues and can browse smoothly on GLO network.
