Have you ever bought a data plan on MTN and seen a small pop-up asking if you want to auto-renew or one-time purchase? And then you are wondering how do I stop auto-renewal of MTN data subscriptions maybe because you chose auto-renewal by mistake or unknowingly.
Sometimes you might accidentally select the auto-renewal option and before you know it your airtime is being used to renew data plans you didn’t mean to keep active.
It can be frustrating especially when that airtime was meant for something else.
Auto-renewal is a cool feature that ensures you never run out of data but it’s not always what everyone wants. If you want to stop your MTN subscriptions from auto-renewing, you’re in the right place.
Check out how to stop the auto-renewal of MTN data subscriptions and be in control of your data usage below.
How Do I Stop Auto-Renewal of MTN Data Subscriptions?
To stop auto-renewal of MTN data subscriptions, you can use several simple methods. Below, we’ve broken down the different ways to cancel auto-renewal. You can use USSD codes, SMS or even contact MTN’s customer care. Let’s get into it.
What Is Auto-Renewal?
Auto-renewal is a feature by MTN that automatically renews your data plan or subscription when it expires.
This means the same airtime used for the initial plan will be deducted from your account to renew the subscription. While this is cool for those who want uninterrupted service, it’s not always what everyone wants.
For example, you buy a weekly data plan but later realize you only needed it for a few days.
If you don’t cancel auto-renewal, MTN will deduct your airtime when the plan ends and renew it. This can lead to unexpected charges especially if you forget to opt-out before the renewal date.
Why Cancel Auto-Renewal?
Canceling auto-renewal can help you:
- Avoid unwanted charges: You won’t lose your airtime to subscriptions you no longer need.
- Be in control of your expenses: You get to decide when and how to use your airtime.
- Switch to other plans: Without auto-renewal, you can try out other plans without stopping existing ones.
How to Stop MTN Data Auto-Renewal Using USSD Codes
One of the easiest ways to stop auto-renewal on MTN is by using USSD codes. Here’s how to do it:
- Dial *312# on your phone.
- This is the main code for MTN data plans.
- Select 1: Data Plans.
- Select 11: Manage Data.
- Select 3: Cancel Auto-Renewal.
- Follow the prompts.
- You’ll see a message that auto-renewal has been stopped.
This works for all MTN data plans – daily, weekly or monthly subscriptions.
How to Stop Auto-Renewal Through SMS
If you prefer using SMS, you can cancel auto-renewal by sending a message to MTN. Follow these steps:
- Open your messaging app.
- Type NO and the code of the subscription you want to cancel.
- For example, if the code is 114, send NO114 to 131.
- Send to 131.
- Wait for a message.
- MTN will send you a message that auto-renewal has been stopped.
Tip: You can find the code in the message MTN sent to you when you first subscribed to the data plan.
How to Cancel Auto-Renewal by Calling MTN Customer Care
If you can’t cancel auto-renewal using USSD or SMS, you can always contact MTN’s customer care. Here’s how:
- Dial 180 from your MTN line.
- If you’re calling from another network, dial +23480310180.
- Follow the voice prompt to speak with a customer care agent.
- Ask to stop auto-renewal of your subscription.
- Tell them your phone number and the name of the data plan.
- Confirm.
What Happens When You Turn Off Auto-Renewal?
Once you turn off auto-renewal of MTN data subscriptions, the following will happen:
- No more deductions: MTN will not deduct airtime for data plan renewals.
- Use up your data: You can still use the data left on your subscription till it expires.
- Subscribe manually later: If you need the same plan again, you can subscribe manually without auto-renewal.
FAQs on Turning Off Auto-Renewal on MTN
- Will I lose my remaining data when I turn off auto-renewal? No, turning off auto-renewal doesn’t affect your remaining data. You can still use it till it expires.
- Can I turn off auto-renewal for one subscription and keep others active? Yes, you can turn off auto-renewal for a specific subscription without affecting others.
- I forgot the subscription code for SMS? You can find the code in the message MTN sent when you first subscribed or use the USSD method to cancel it.
- Can I cancel all subscriptions at once?
Yes, dial *312# and select manage data bundles. You can cancel all from there. - Can I opt out of auto-renewal for MTN caller tunes or other services?
Yes, same process. Dial *312# and follow the prompts to manage and cancel specific services.
Remember
- Cancel early: Cancel auto-renewal before the subscription renewal date to avoid charges.
- Check your subscriptions: Use *123# to check your active data plans.
- Save the USSD codes and SMS format: You can use these when you need to cancel a plan fast.
Conclusion
Turning off auto-renewal on MTN is easy and can save you money and give you control over your subscriptions. Whether you choose to do it via USSD codes, SMS or customer care, it’s quick and simple.
Now you know how to turn off MTN data subscription auto-renewal. Remember to cancel early and manage your plans well to avoid charges.
Contact MTN care if you need help. Take control now.
