You want to know how to cancel DSTV subscription easily for a few reasons well known to you. For most of us cost is a big one.
DStv can be expensive and if you’re trying to cut back on expenses it feels like too much to pay especially if you’re not watching many channels or just need basic entertainment.
Another reason is time. If you’re busy and hardly at home you may not be getting enough out of your DStv subscription to make it worth it.
Many of us are also turning to streaming services like Netflix or YouTube which are often cheaper and we can watch shows on-demand whenever we want.
You may also be dissatisfied with what DStv offers. If your favorite channels or shows aren’t available or if you keep having signal issues you may feel it’s time to check out other options.
Moving to a new place where DStv isn’t available is also a common reason for canceling. So whether it’s about saving money, changing habits or just need a different kind of service there are many reasons why you may want to cancel your DStv subscription.
Let’s get started on how to cancel your DSTV account without extra charges or hassle.
How to Cancel DSTV Subscription
If you want to cancel your DSTv subscription here are your options depending on your situation and future plans with DSTv.
1. Temporary Suspension: Perfect for Short Breaks
DSTv offers a temporary suspension option where you can put your subscription on hold for 7 to 14 days. This is ideal if you’re going on a short vacation or trip and don’t want your DSTv subscription to go to waste. Here’s how it works:
- Suspension Limit: You can only suspend your DSTv subscription twice a year so save this option for planned breaks.
- Minimum Subscription Requirement: You must have at least 7 days left on your subscription to be eligible for suspension.
- Advance Notice: DSTv requires you to submit the suspension request 2 days before you want it to start.
- Duration of Suspension: Your account can be paused for a minimum of 7 days and maximum of 14 days each time.
To activate the suspension DSTv will need to verify your identity with a scanned copy of your ID (National ID, Voter’s Card or Passport). Here’s how to cancel your DSTv subscription with a temporary suspension:
- Send a Suspension Request by Email: Email [email protected] with “Temporary Service Suspension of DSTV Account” as the subject. Attach your account details and scanned ID copy.
- Contact DSTv Support: Call the DSTv support line at +234 908 236 8533 and provide the required information for account verification.
- Visit a DSTV Service Center: Alternatively, visit a nearby service center with your ID to request a temporary suspension.
Once the suspension period ends, your account will auto connect so no need to do anything else.
2. Downgrade Your Package: Keep Basic Channels for Less
Not ready to disconnect but want to save some cash? Downgrading to a basic DSTV package is a good option. Here’s how to cancel your DSTV subscription through a package downgrade:
- Choose a Lower Package: DSTV has an affordable EasyView package which has a few basic channels. This is a good option if you just need minimal entertainment.
- No Reconnection Fees: Downgrading instead of fully disconnecting means you won’t have to pay any reconnection fees if you decide to upgrade back to a higher package later.
- Advance Downgrade: DSTV requires you to downgrade a few days before your renewal date as package changes can only be done once a month.
You can downgrade through the DSTV self-service portal, a call to customer support or by visiting a service center.
3. Full Cancellation: Cancel Your DSTV for Good
When you’re ready to cancel your DSTV for good, how to cancel your DSTV subscription easily might not be clear especially with debit orders involved. Here’s what you need to know:
Using Self-Service:
The self-service portal has an option to “Disconnect Packages.” This option pauses your account and can be useful if you might come back to DSTV in the future.
But for a full cancellation, you need to confirm with DSTV support to make sure your account and payment details are fully disconnected.
Call Center:
Call DSTV customer support to cancel your service. This is especially important if you have a debit order. Confirming with an agent will stop your debit order so no more deductions will be made.
In-Person at a DSTV Office:
For a more hands on approach, visit a DSTV office. There you can speak to a representative to cancel your subscription and stop any recurring payments.
For extra peace of mind you can also contact DSTV’s support forum or message their reps who can help stop the debit order and close your account.
4. Account Pausing: A Temporary Option to Reconnect Later
Account pausing is an option to put your account on hold and come back when you’re ready. If you’re not sure if you want to leave DSTV for good this is a simpler option than cancellation.
Here’s how to cancel your DSTV subscription by pausing your account:
- Online Disconnection: Through the self-service portal, select “Disconnect Packages” to pause your account. You can reactivate when you get back.
- Facebook Support Confirmation: To be sure your account is paused correctly, DSTV Facebook support can confirm the disconnection if you reach out to them. This way you won’t be charged while your account is paused.
Account pausing is good if you want a break without reactivation fees or new registration when you’re ready to start watching again.
What to Do After Canceling or Pausing Your Account
After you cancel, downgrade or pause your DSTV account:
- Check Your Bank Statement: Monitor your bank statement to see no extra charges after cancellation or downgrade.
- Future Activation: If you’ve downgraded or paused your account, reconnection is quick and free.
- Alternative Viewing Options: While your DSTV is paused, consider free or on-demand streaming to be entertained without subscription costs.
Conclusion
Now you know how to cancel your DSTV subscription and you have options.
Whether it’s a temporary suspension, downgrade or full cancellation, you’re in control of your DSTV account without stress or extra charges.
You can even pause your subscription if you just need a short break. With these steps you’re all set to manage your subscription and get the most out of every payment.
Every penny counts in today’s economy. With this guide you’ll not waste your DSTV subscription when not in use, time and money saved.
Next time you’re going on a trip or just want to take a break from TV, use these steps.
