So you’re looking for how to resolve DStv error code? You’re not the only one. Many DStv users experience these errors at the most inconvenient times.
Error codes like E48-32 or E16 will stop you from watching your favourite shows, usually because of signal, connection or subscription issues.
Learning how to fix DStv error codes means you won’t need a technician every time.
This will show you how to troubleshoot and fix DStv errors yourself.
You’ll learn how to check subscription status, check installation, reset the decoder, clear the decoder cache and if necessary, contact technical support.
Let’s get started on how to fix DStv error codes so you can watch uninterrupted.
How to Fix DStv Error Code
DStv error codes mean different things depending on the issue. Below are some common error codes and how to solve them.
E16 Error Code – Subscription Expired
The E16 code appears when there’s a subscription issue. If you see “E16: Service is currently scrambled,” it means your subscription has expired or there was a delay in updating it.
To fix this, check subscription status by logging into the DStv app or website. Make sure your account is active and has no outstanding balances.
If you need to renew your subscription, pay and keep the decoder powered on to refresh. After paying, you can reset the error by using DStv’s self-service USSD option by dialing 12068584# and follow the prompts.
E48-32 Error Code – No Signal
An E48-32 error is a signal issue and is one of the most common DStv error codes. This error will show “No Signal” and can be caused by bad weather, misaligned dishes or obstructions blocking the dish.
To fix this DStv error code, first check if the weather is causing the signal disruption. Heavy rain or storms can cause the satellite signal to fade, known as “rain fade”.
If the weather is clear and you’re still seeing the error, check if your dish has a clear line of sight to the satellite.
If it’s blocked by trees or buildings, check installation by adjusting the dish or moving it to a better spot. If it’s misaligned, a professional installer may be needed to fix the signal.
E32 and E30 Error Codes – Synchronisation Needed
The E32 and E30 codes appear when your subscription is out of sync. These codes usually pop up when you’ve recently changed your package or renewed a subscription.
Try resetting your decoder by switching it off, unplugging it for a minute and then switching it back on.
You can also use DStv’s self service to clear the error. Log into your DStv app or dial the self service code and select clear errors. Wait for the decoder to process this and refresh the service.
E04 and E05 Error Codes – Smartcard Issues
If you see E04 or E05, the error is usually related to the smartcard inside the decoder. This code appears when the smartcard is not seated properly or the decoder can’t read it.
Try removing the smartcard, cleaning it with a soft dry cloth and reinserting it. Make sure it clicks into place. If the error persists, try restarting the decoder.
In some cases the smartcard might be damaged and you may need to contact technical support for a replacement.
E107, E109, E120 Error Codes – Decoder Cache
The E107, E109, E120 errors are related to the decoder’s memory or cache being full. This happens when the decoder has been running for a long time without being reset.
To fix this DStv error code, clear the decoder cache by doing a hard reset. Switch off the decoder, wait for a minute and switch it back on.
This clears the cache and improves the decoder’s performance. Clearing the cache regularly can prevent these errors from happening again.
E17, E18, E19 Error Codes – Subscription Validation
These codes mean the decoder is not getting confirmation of an active subscription. If your subscription is up to date but the error persists, the decoder may need some time to refresh.
Check your subscription status by logging into your DStv account or using the self service option. If your account is active, keep the decoder on for about 15 minutes to allow it to validate and clear the error code.
More Troubleshooting Tips for DStv Error Codes
- Reset the Decoder: Reset the decoder regularly. Switch off the decoder, unplug it for a minute and then switch it back on.
- Check Cables and Connectors: Check all cables connected to your decoder. Loose or damaged cables are often the cause of signal errors. Reconnect or replace any worn out cables.
- Update Decoder Software: Updating your decoder software is key to error free service. Go to “Help” on your remote, then “General Information” then “Information Central” to check for updates.
- Contact Technical Support for Advanced Issues: If you have tried the above and still getting error codes, contact technical support for help. DStv support can do specialized troubleshooting or send a technician to check your setup.
Conclusion
Resolving DStv error codes will save you time and stress.
By checking your subscription, installing correctly, resetting the decoder, clearing the decoder cache and contacting technical support when needed you can fix most DStv errors.
With these steps, you’ll be able to enjoy uninterrupted viewing on DStv, getting back to your shows without missing a beat.
