Why cant I connect to Airtel 5G network? We’ve come a long way with mobile networks. Not too long ago 4G was the speed demon and now 5G is here and promises even faster internet and smoother connections.
For Airtel users, Airtel 5G Plus has opened up new possibilities. It’s super fast, stronger and better in many cities across Nigeria.
But not everyone can connect to the Airtel 5G network immediately and this can be frustrating. You might be wondering why your phone isn’t connecting when you’re eager to get on the faster internet.
It could be as simple as your phone not being 5G compatible or 5G service not available in your area. Sometimes your phone settings need to be tweaked or your SIM card needs to be upgraded to work on 5G network.
Why Cant I Connect to Airtel 5G Network?
There could be many reasons why you can’t connect to Airtel 5G. It might be because your phone doesn’t support 5G, your area doesn’t have Airtel 5G coverage or you haven’t enabled the right settings on your phone.
Let’s get to it.
Check if Your Phone is 5G Compatible
First you need to check if your phone supports 5G. Not all phones can connect to 5G so you need to check your device.
- Check Your Phone’s Box or Manual:
Most phones have “5G” written on the packaging or in the user manual. If you see a 5G logo, your phone is compatible. - Check in Your Phone’s Settings:
- Open the Settings app on your phone.
- Go to Mobile Networks or SIM & Network Settings.
- Look for Preferred Network Type.
- If you see “5G” in the list, your phone is 5G compatible.
- Use the Airtel Thanks App:
Download the Airtel Thanks app from the Play Store or App Store. Open the app and use the “Check 5G Compatibility” feature to see if your phone can connect to Airtel 5G.
If your phone is not 5G compatible, you won’t be able to connect to the network. In that case you need to upgrade to a 5G enabled phone.
Check if you have an Airtel 4G SIM
You don’t need a special SIM to use Airtel 5G. If you already have an Airtel 4G SIM, it’s compatible with Airtel 5G. But if you have an older 3G SIM, you need to upgrade to a 4G SIM at an Airtel store or online.
To check your SIM:
- Dial *121# on your phone and follow the prompts.
- Or check on Airtel Thanks app.
Check if Airtel 5G is available in your area
Even if your phone supports 5G and you have the right SIM, you might still ask, “Why can’t I connect to Airtel 5G network?”
The reason could be that Airtel 5G isn’t available in your area yet. Airtel is rolling out 5G in phases across India and not all areas are covered yet.
How to Check:
- Visit Airtel website and check the 5G coverage map.
- Check on Airtel Thanks app if 5G is live in your city or town.
- Call Airtel customer care for the latest information on 5G in your area.
If your area isn’t covered yet, you’ll have to wait until Airtel rolls out the network.
Update Your Phone’s Software
Software updates often brings new features that allows your phone to connect to new networks like 5G. If your phone’s software is outdated, you might face connectivity issues.
How to Update:
- On Android:
- Go to Settings.
- Tap on System Updates.
- Download and install any updates.
- On iOS:
- Open Settings.
- General > Software Update.
- Install. Then try Airtel 5G again.
Enable 5G in Your Phone Settings
Sometimes the problem is as simple as not enabling 5G in your phone’s settings. Follow these steps to make sure your phone is set up correctly:
For Android:
- Open Settings.
- Tap on Mobile Networks or SIM Settings.
- Select the SIM you’re using for Airtel 5G.
- Choose Preferred Network Type.
- Select 5G or 5G Auto.
For iOS:
- Open Settings.
- Tap on Cellular.
- Go to Cellular Data Options
- Tap on Voice & Data.
- Select 5G Auto or 5G On.
After doing this, check if the 5G symbol appears on your phone’s status bar.
Restart Your Phone
If you’ve tried everything and still ask, “Why can’t I connect to Airtel 5G network?”, try restarting your phone. Sometimes a simple reboot can fix the issue. Turn off your phone, wait for a few seconds and turn it back on.
Contact Airtel Customer Support
If nothing works, then it’s time to reach out to Airtel’s customer support team. They can help you diagnose the issue and guide you through the process to fix it. You can:
- 121
- Airtel Thanks app
- Store visitanium.0.0.0
Airtel 5G Benefits
Once you are connected to Airtel 5G you will enjoy:
- Superfast Speeds: Download movies, stream videos and play online games without lag.
- Low Latency: Get instant response while gaming or video calling.
- More Connectivity: Airtel 5G supports more devices at once, perfect for busy homes or offices.
- Future Ready: 5G is the next step in mobile networks, future proof you.
Conclusion
If you are wondering “Why can’t I connect to Airtel 5G network?”, you are not alone. Many factors can affect your ability to connect, your phone compatibility and network availability in your area.
Follow the steps above and you are good to go to enjoy the superfast speeds and connectivity of Airtel 5G.
Check your phone compatibility, 5G availability in your area and settings.
If you are still having issues, reach out to Airtel customer care. The future of mobile networks is here, don’t wait to experience Airtel 5G now.
