Why does Glo 4G not work on my phone? Sometimes your device may not connect to 4G or may be slow even after you have activated 4G. If you are wondering why Glo 4G is not working on your phone, you are not alone.
There are many reasons why this could be happening from phone settings to SIM card to temporary network outage. Remember troubleshooting 4G issues is not always complicated and you can fix it with a few steps.
A slow or not working 4G can be annoying especially when you want to work or stay connected with loved ones. But those days are over, with a few tweaks you can solve this and get your Glo 4G working again in no time.
We have listed reasons why Glo 4G is not working on your phone and what to do to fix it.
Why Does Glo 4G Not Work on My Phone?
There are many reasons why your Glo 4G is not working ranging from incorrect settings to SIM card issues to network problems. Let’s break down the common causes and the steps to resolve them.
1. Check Your Phone’s 4G Compatibility
When you are facing Glo 4G not working, the first thing to check is if your phone is 4G compatible. Not all phones are 4G enabled, especially older phones or budget phones. Even though many modern phones are 4G enabled, some entry level or older phones may only be 3G or 2G enabled.
To check if your phone is 4G enabled, go to your phone settings and look for network options. If you don’t see 4G there, that means your device is not 4G enabled. If you are unsure, you can check the model specifications on the manufacturer’s website or consult the user manual. If your phone is not 4G enabled, you need to upgrade to 4G enabled device.
2. Check Your Glo SIM Card is 4G enabled
If your phone is 4G enabled, the next thing to check is your SIM card. Older Glo SIM cards especially those issued before 4G services were launched may not be 4G enabled. In this case, your phone will connect to slower networks like 3G or 2G and you won’t be able to access 4G speeds.
Visit a Glo service center or Glo retail shop to upgrade your SIM card to 4G enabled one. This is a quick and free process. Once you have the new SIM, restart your phone and you should be able to connect to 4G.
3. Check Your Network Settings
Another reason Glo 4G may not be working on your phone is incorrect network settings. If your phone is set to 3G or 2G by default, it may not automatically switch to 4G even when it’s available. To fix this, follow these steps to check your network settings:
- Go to your phone’s Settings.
- Scroll down and tap on Network & Internet (or Mobile Networks depending on your phone).
- Tap on Mobile Network or Network Mode.
- Make sure your phone is set to 2G/3G/4G (Auto) mode.
If your phone is set to a lower network mode, switch it to the auto mode that includes 4G. After doing this, restart your phone and check if 4G is working.
4. Restart Your Phone
If your phone’s settings are correct and your SIM card supports 4G but you’re still not getting 4G, try restarting your phone. Sometimes, simply rebooting your phone can refresh its network connections and fix the issue. Press and hold the Power button until the options menu appears, then tap Restart. Wait for your phone to restart and check if 4G is working.
5. Check for Software Update
Outdated software can also cause connectivity issues including 4G problems. If your phone is running an outdated OS or network related software, it may not connect to 4G networks properly. It’s always good to keep your phone’s software up to date for optimal performance.
To check for update, follow these steps:
- Go to Settings.
- Tap System.
- Select Software Update.
- Tap Update now.
If there’s an update available, download and install it. Then try connecting to 4G again.
6. Reset Network Settings
If your phone is still not connecting to Glo 4G after trying the above steps, you need to reset your network settings. Resetting network settings will clear all saved Wi-Fi networks, Bluetooth connections and mobile data settings so make sure to back up any important information before hand.
To reset network settings:
- Go to Settings.
- Tap System and select Reset Options.
- Choose Reset network settings.
- Confirm and restart your phone.
After resetting, your phone will reconnect to 4G. If the problem persist, go to the next step.
7. Contact Glo Customer Service
If you have done all above and your Glo 4G is still not working, its time to reach out to Glo customer service. It might be a network issue, temporary outage or account issue.
You can contact Glo customer service via:
- Dial 121 from your Glo line.
- Visit a Glo service center.
- Reach out through Glo’s social media.
They will help you out.
8. Visit a Technician or Service Center
In some cases the issue might not be with your phone or SIM card but with the hardware. If you have recently dropped your phone or it has been exposed to water, the internal components including the network chip might have been damaged. If this is the case, visit a service center to have a technician check and repair your device.
Conclusion
So if you have been wondering “Why does Glo 4G not work on my phone?” this guide has hopefully helped you out. From checking your phone and SIM card compatibility to checking your network settings, there are many things you can do to fix this.
Remember to start by checking if your device and SIM card supports 4G, then network settings, software update and reset network settings if necessary. If all else fails, contact Glo customer service or visit a technician for more help.
You should be good to go now.
