How to Block Ecobank Account via USSD Code

If you are in a situation where you must block your Ecobank account to protect your fund for some obvious reasons then I am here to help you one the different ways to block your bank account as fast as possible. With the rise of online banking and mobile transactions, protecting your bank account from unauthorized access is paramount.

Whether you’ve lost your phone, had your wallet stolen, or noticed suspicious activity on your account, blocking your Ecobank account is a critical step to safeguarding your finances. This guide will walk you through the different methods to block your Ecobank account quickly and efficiently.

Why You Might Need to Block Your Ecobank Account

Blocking your bank account can be necessary for several reasons, including:

• Loss or Theft of Your Phone or ATM Card: If your phone or ATM card falls into the wrong hands, it could lead to unauthorized transactions.
• Suspicious Account Activity: If you notice any unauthorized or suspicious transactions, blocking your account can prevent further loss.
• Fraudulent Calls or Messages: If you receive a suspicious call or message asking for your banking details, blocking your account can protect it from fraud.

Methods to Block Your Ecobank Account

Ecobank offers multiple ways to block your account, ensuring that you can act quickly regardless of your situation. Here are the steps to follow:

1. Blocking Your Account via USSD Code

One of the fastest ways to block your Ecobank account is by using the USSD code. This method is particularly useful if you’ve lost your phone or ATM card.

• Step 1: Dial *326*911# on any mobile phone.
• Step 2: Follow the prompts to block your account. You may be asked to provide some verification details, such as your account number or a security PIN.
• Step 3: Once completed, your account will be temporarily blocked, preventing any unauthorized access.

Note: You can use any mobile phone to block your account via USSD, even if it’s not the one linked to your Ecobank account.

2. Blocking Your Account via Ecobank Mobile App

If you have access to the Ecobank Mobile App, you can block your account directly through the app:

• Step 1: Log in to the Ecobank Mobile App using your credentials.
• Step 2: Navigate to the “Settings” or “Account Management” section.
• Step 3: Look for the option to block your account or block your ATM card.
• Step 4: Confirm your action, and your account will be blocked immediately.

Note: Ensure you have your login details and a secure internet connection before proceeding.

3. Blocking Your Account via Customer Care

If you’re unable to use the USSD code or mobile app, you can block your account by contacting Ecobank’s customer care:

• Step 1: Call Ecobank customer care at their official number: +234 700 500 0000.
• Step 2: Request to block your account. Be prepared to provide some verification details, such as your account number, full name, and date of birth.
• Step 3: Once verified, the customer care representative will block your account.

Note: It’s crucial to call from your registered phone number to speed up the verification process.

4. Blocking Your Account via Email

If calling customer care is not an option, you can send an email to Ecobank’s customer service team to request that your account be blocked:

• Step 1: Compose an email to [email protected].
• Step 2: Include your full name, account number, and a brief description of why you need your account blocked.
• Step 3: Send the email and await confirmation from the bank. The process may take some time, so use this method only if the others are unavailable.

5. Visiting a Branch

If all other methods are inaccessible, you can visit the nearest Ecobank branch:

• Step 1: Visit the closest Ecobank branch with a valid ID and any relevant account information.
• Step 2: Request to block your account at the customer service desk.
• Step 3: Provide the necessary details for verification.
• Step 4: Once verified, your account will be blocked.

What to Do After Blocking Your Ecobank Account

Once you’ve blocked your account, there are a few important steps to follow:

1. Report to Authorities: If your account was compromised due to theft, report the incident to the police to obtain a report, which may be required for further investigations.
2. Visit a Branch: For the quickest resolution, visit an Ecobank branch to discuss the next steps, such as reactivating your account or replacing your ATM card.
3. Monitor Your Account: Keep an eye on your account for any unauthorized transactions or changes. You can request a statement to review recent activities.

How to Reactivate Your Ecobank Account

If you’ve successfully blocked your account and wish to reactivate it, follow these steps:

1. Visit an Ecobank Branch: Take a valid ID and any relevant documentation, such as a police report if applicable.
2. Complete a Reactivation Form: Fill out the necessary forms provided by the bank.
3. Verify Your Identity: Provide your account number, ID, and any other required information for verification.
4. Wait for Confirmation: Once your identity is confirmed, your account will be reactivated, and you can resume normal banking activities.

Finally, blocking your Ecobank account is a critical step to take in case of emergencies such as theft, loss, or suspicious activity. Knowing how to quickly and effectively block your account can save you from potential financial loss. Whether you prefer using the USSD code, mobile app, customer care, email, or visiting a branch, Ecobank provides multiple avenues to ensure your account remains secure.

Also Read:

• Ecobank USSD Codes in 2024 | How to use the short code